How Amazon Is Helping Black Consumers

Bloomberg reports:

For residents of minority urban neighborhoods, access to Amazon.com’s vast array of products—from Dawn dish soap and Huggies diapers to Samsung flatscreen TVs—can be a godsend. Unlike whiter ZIP codes, these parts of town often lack well-stocked stores and quality supermarkets. White areas get organic grocers and designer boutiques. Black ones get minimarts and dollar stores. People in neighborhoods that retailers avoid must travel farther and sometimes pay more to obtain household necessities. “I don’t have a car, so I love to have stuff delivered,” says Tamara Rasberry, a human resources professional in Washington, D.C., who spends about $2,000 a year on Amazon Prime, the online retailer’s premium service that guarantees two-day delivery of tens of millions of items (along with digital music, e-books, streaming movies, and TV shows) for a yearly $99 membership fee. Rasberry, whose neighborhood of Congress Heights is more than 90 percent black, says shopping on Amazon lets her bypass the poor selection and high prices of nearby shops.

As Amazon has expanded rapidly to become “the everything store,” it’s offered the promise of an egalitarian shopping experience. On Amazon and other online retailers, a black customer isn’t viewed with suspicion, much less followed around by store security. Most of Amazon’s services are available to almost every address in the U.S. “We don’t know what you look like when you come into our store, which is vastly different than physical retail,” says Craig Berman, Amazon’s vice president for global communications. “We are ridiculously prideful about that. We offer every customer the same price. It doesn’t matter where you live.”

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