What to do when your Amazon Prime deliveries are late

Reuters reports:

Jason Jepson's love affair with Amazon Prime lasted quite a while. But about a year ago, when some deliveries started going through the U.S. postal service rather than a private delivery service like United Parcel Service Inc, Jepson noticed the service getting spotty.

The 40-year-old communications consultant from Austin, Texas said first it was one package that was delayed, then a second. Then seven. Then 13.

"Finally I called them up and said, 'Hey guys, this is getting ridiculous,'" Jepson said.

Guaranteed two-day delivery is a big promise, and from Amazon.com Inc, it comes with a pretty hefty price tag of $99 a year (up from $79). But it is a fact of life that packages sometimes get delivered late. In fact, according to a poll by Reuters/Ipsos last year, 10 percent of Amazon shoppers who chose two-day shipping said their packages did not arrive on the expected day.

Granted, that was between Nov. 1 and Dec. 31, a busy time of year when many retailers are stretched to their limits. Amazon spokesperson Julie Law cites internal figures showing the percentage of on-time deliveries in the "high 90s".

So what exactly are consumers entitled to if their Prime shipments arrive late?

It turns out: More than you probably expect.

Check out the benefits of what you get.