"Welcome to BMO Harris," says the bank teller who literally pops up on a screen inside this new bank branch in Chicago's Rogers Park neighborhood. "How can I help you?"The demand for square footage.
The customer says he'd like to withdraw $40 and wants it in $20s. He shows his driver's license and is asked to sign for the money. The transaction is seamless.
The video teller, Matt Chlopek, is in a BMO Harris Bank service center — in Buffalo Grove.
The most discernible difference between this new bank branch and the one it replaced is the absence of a traditional teller line, and there's a more compact design. "What we're doing in our smart branches will ultimately find its way to all of our locations," Bill Downe, chief executive of parent BMO Financial Group, said at the Toronto-based company's annual meeting last week.
Tuesday, April 07, 2015
The Bank Teller appears via video : BMO Harris Bank debuts 'smart branch' in Chicago
The Chicago Tribune reports:
