Outsourcing outrage

The San Francisco Chronicle reports:

Noida, India -- While irate calls are a mainstay of customer service work in any country, many Indian call-center workers say they regularly face particular abuse from Americans, whose tantrums are sometimes racist and often inspired by anger over outsourcing.

This vitriol has fueled a "searing anger" among the Indian employees, says Vinod Shetty, a Bombay lawyer who has formed a collective for call-center workers. "A lot of trauma is caused."

Not everyone wants to set up a call center in New Jersey or California.It might be too expensive.